Shipping policy

SHIPPING POLICY

Effective Date: 14 September 2026

At FoxyMox, every order is carefully inspected, packed, and prepared before dispatch to ensure it meets our quality standards.

We are committed to delivering your order safely and efficiently across India.

1. Shipping Coverage

FoxyMox currently ships across India to serviceable PIN codes supported by our logistics and courier partners.

While we strive to serve customers nationwide, delivery availability may vary depending on the destination.

If a delivery location is determined to be non-serviceable after an order has been placed, we will notify the customer and, where applicable, provide a full refund for any prepaid amount received for the affected order.

2. Shipping Charges

Free Shipping Across India

FoxyMox offers free standard shipping on all orders across India.

There are no additional standard shipping, packaging, or handling charges unless a specific charge is clearly displayed during checkout or communicated as part of a particular promotion or campaign.

3. Order Processing & Dispatch

To maintain efficient fulfillment and ensure every product undergoes our quality-check process, FoxyMox currently processes and dispatches orders twice a week.

Our regular dispatch days are:

Tuesday
Friday

Orders received before the applicable dispatch cut-off time will generally be included in the next scheduled dispatch cycle.

Orders placed after the applicable cut-off time, on weekends, or on public holidays may be processed during the following dispatch cycle.

Before dispatch, each order undergoes a quality inspection and is carefully packed for shipment.

4. Estimated Delivery Timelines

Delivery timelines begin from the date the order is dispatched.

Our estimated standard delivery timelines are:

Destination	Estimated Delivery
Metro & Major Cities	2–5 business days
Tier 2 & Tier 3 Cities	3–7 business days
Remote Locations	5–10 business days

These are estimated timelines and not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier operations, weather, public holidays, local restrictions, and accessibility of the delivery location.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered:

Email address
SMS
WhatsApp
Other available communication channels

Customers can use the tracking information provided to monitor the progress of their shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

6. Delivery Delays

We make every reasonable effort to ensure timely delivery. However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Adverse weather conditions
Natural disasters
Public holidays
Government regulations or restrictions
Transportation disruptions
Courier partner delays
Strikes or operational disruptions
Remote or difficult-to-access delivery locations

FoxyMox will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery timelines affected by circumstances outside our control.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes:

Full name
Mobile number
House/flat number
Street/locality
City
State
PIN code

FoxyMox shall not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment is returned to FoxyMox because of incorrect or incomplete information, any re-shipping request may be subject to additional shipping charges.

8. Delivery Attempts & Returned Shipments

Courier partners may make multiple delivery attempts in accordance with their operational policies.

A shipment may be returned to FoxyMox if delivery cannot be completed due to circumstances such as:

Customer unavailability
Incorrect or incomplete address
Incorrect contact information
Customer refusal to accept the shipment
Repeated failed delivery attempts

If an order is returned to our warehouse, the customer may contact us to request re-shipment or a refund.

Any re-shipping charges, applicable deductions, or refund eligibility will be determined in accordance with our applicable policies and the circumstances of the failed delivery.

9. Damaged or Tampered Packages

Customers are encouraged to inspect the outer package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, customers should:

Take clear photographs of the package before opening it.
Record an unboxing video where possible.
Contact FoxyMox as soon as possible and preferably within 48 hours of delivery.

Photographs and an unboxing video can help us investigate and process a shipping or product-damage claim more efficiently.

Failure to report visible shipping damage promptly may make it more difficult for us to investigate the issue or raise a claim with the courier partner.

This does not affect any rights or remedies available to customers under applicable law.

10. Delivery Confirmation, Ownership & Risk

An order will be considered delivered when the courier partner confirms successful delivery to the shipping address or recipient provided with the order, subject to applicable law.

Ownership and risk in the products shall transfer to the customer upon successful delivery.

Where a shipment is marked as delivered but the customer has not received it, the customer should contact FoxyMox promptly so that we can assist with an investigation with the relevant courier partner.

11. Force Majeure

FoxyMox shall not be responsible for delays or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to: