Refund policy

FOXYMOX RETURNS, EXCHANGES & REFUND POLICY

Effective Date: 14 September 2026

At FoxyMox, we take pride in delivering premium-quality products and carefully inspect every order before dispatch.

If you are not completely satisfied with your purchase, please review our Returns, Exchanges & Refund Policy below.

1. Size Exchange Policy

FoxyMox offers free size exchanges within 7 days of delivery, subject to the conditions below.

To be eligible for an exchange:

The product must be unused, unworn, and unwashed.
Original tags, labels, and packaging must be intact.
The product must be free from stains, perfume, deodorant marks, makeup, alterations, or other damage.
The product must be in its original saleable condition.
The exchange request must be raised within 7 days from the date of delivery.

Free Exchange

There is no exchange fee for eligible size exchanges.

FoxyMox will arrange the reverse pickup and shipment of the replacement product at no additional cost to the customer.

Exchanges are subject to availability of the requested size.

If the requested size is unavailable, the customer may choose an available alternative size or, where applicable, receive a refund or store credit for the eligible product value.

2. Return Policy

Customers may request a return within 7 days from the date of delivery, subject to the eligibility conditions stated in this Policy.

There is no return handling fee for eligible returns.

FoxyMox will arrange the applicable reverse pickup at no additional cost to the customer.

Once the returned product is received and successfully passes our quality inspection, the eligible refund will be processed in accordance with the Refund Policy below.

3. Products Not Eligible for Return or Exchange

The following products are generally not eligible for return or exchange:

Customized or personalized products.
Products purchased during clearance or final-sale promotions, where clearly identified as non-returnable at the time of purchase.
Products that have been worn, washed, altered, damaged, or used after delivery.
Products with missing, removed, or damaged original tags or labels.
Products returned without the original packaging where such packaging is required.
Products showing stains, perfume, deodorant, makeup, or other signs of use.

4. Limited Edition Products

Limited Edition products may be subject to special return or exchange conditions if such conditions are clearly communicated on the relevant product page or at checkout.

However, Limited Edition products that are received damaged, defective, or incorrect will be eligible for an appropriate resolution in accordance with Section 5.

5. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product;
A manufacturing defect; or
An incorrect product,

please contact FoxyMox within 48 hours of delivery.

Please provide:

Order number;
Registered mobile number;
Clear photographs showing the issue;
Photographs of the packaging, where relevant; and
An unboxing photograph or video, if available.

An unboxing video is recommended but not mandatory. It can help us investigate packaging and transit-related issues more efficiently.

After verification, FoxyMox will provide an appropriate resolution, which may include:

A free replacement;
Replacement with an available alternative product; or
A full refund.

No return, exchange, pickup, or replacement charge will be applied to the customer for verified damaged, defective, or incorrect products.

6. Refund Policy

Once an approved returned product is received and successfully passes our quality inspection, the refund will be initiated.

Refunds will generally be:

Initiated within 5–7 business days after successful inspection and approval.
Processed to the original payment method wherever reasonably possible.

The time taken for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or other payment service provider.

7. Shipping Charges

FoxyMox provides free standard shipping across India.

Since standard shipping is free, there are no shipping charges to refund for standard orders.

Where a customer has paid a separate shipping or delivery charge, such charge will be refunded where the return is due to:

A defective product;
A damaged product;
An incorrect product being delivered; or
An error attributable to FoxyMox.

8. Return & Exchange Request Procedure

To initiate a return or exchange, please contact:

Email: support@foxymox.com

Please include:

Order number;
Registered mobile number;
Product name;
Reason for return or exchange; and
Photographs where requested.

Our customer support team will review the request and provide further instructions.

Please do not send products back to FoxyMox without receiving return instructions from our support team.

9. Return Pickup & Packaging

For approved returns and exchanges, FoxyMox or its designated logistics partner will arrange the reverse pickup.

Customers should ensure that:

The product is securely packed.
Original tags and labels remain attached.
Original packaging is included where applicable.

FoxyMox will bear the standard reverse-pickup and replacement-shipping costs for eligible returns and exchanges.

If a pickup fails because the product is unavailable for collection, the customer is unavailable after repeated attempts, or the provided address is incorrect, FoxyMox may contact the customer to arrange another pickup.

10. Quality Inspection

All returned products are subject to quality inspection.

If the returned product does not meet the eligibility conditions stated in this Policy, FoxyMox may reject the return or exchange request.

Where a return is rejected, FoxyMox may arrange for the product to be returned to the customer.

11. Policy Abuse & Fraudulent Claims

FoxyMox reserves the right to investigate unusual, repeated, or potentially fraudulent return and exchange activity.

Where there is reasonable evidence of misuse, fraud, intentional damage, false claims, or repeated abuse of the return policy, FoxyMox may refuse the relevant request or restrict future return or exchange privileges, subject to applicable law.

12. Product Care

Customers are expected to follow the wash-care and product-care instructions provided with the product.

Damage resulting from improper washing, bleach, high-temperature drying, ironing directly over prints or embroidery, alterations, or other improper care may not qualify as a manufacturing defect or replacement claim.

Normal wear and tear is not considered a manufacturing defect.

13. Rights Under Applicable Law

Nothing in this Returns, Exchanges & Refund Policy is intended to exclude, restrict, or override any consumer rights, guarantees, remedies, or protections that cannot legally be excluded or restricted under applicable Indian law.